Help and support

Contact us

Email admin@bambamhq.com. Please send it from the email address you sign in with, and tell us which device you use (iPhone, Android or web). We're a small team and usually reply within a few working days.

Common questions

Do I need an AI assistant to use the app?

No. You can build routines and programs, log workouts and track progress entirely by hand. The assistant is optional.

Which assistants work?

Claude and ChatGPT have step-by-step guides: Claude, ChatGPT. Any other assistant that can add a remote MCP server can connect too (guide). If yours can't, use Copy my training summary and Paste a plan from any AI on the Coach tab.

Does it cost anything?

The app is free. Some assistants limit custom connections by plan. For example, until ChatGPT lists us in its app directory, some ChatGPT plans can only read your data through us, not save plans.

My assistant changed something I didn't want. How do I undo it?

Open the Coach tab and look under Activity (tap See all for older changes). Each change shows what changed and why. Tap Undo. Undo needs an internet connection.

If Undo isn't offered, something changed the same items afterwards. Undo that later change first.

How do I disconnect an assistant?

Coach tab → tap Disconnect on the assistant's card. It can't renew its access, and is locked out within the hour. You can also remove the connector inside the assistant's own settings.

"This link has expired" when connecting

The approval step timed out. Go back to your assistant and start connecting again. Make sure you sign in with the same email as your app account.

My assistant says it can't find an exercise

It will be offered the closest matches. If none fit, it can create a custom exercise for you, or you can add one in the app.

Does the app work without signal?

Yes. Everything is saved on your phone first and synced when you're back online. A workout in progress is never changed by sync.

How do I bring in my Hevy or Strong history?

Export a CSV file from that app (Hevy: Profile → Settings → Export & Import Data → Export Workouts. Strong: Profile → Settings → Export Strong Data). Then in our app: Settings → Import and export → Choose a CSV file. You can undo the last import.

How do I get a copy of all my data?

Settings → Import and export → Workouts as CSV (one row per set) or Everything as JSON.

Apple Health or Health Connect isn't bringing anything in

Check Settings → Health app is switched on, then tap Bring in new sessions now. If it still fails, allow access for MCP Workout Tracker in the Health app (iPhone) or Health Connect (Android). We bring in runs, walks, hikes, rides, rows, swims, elliptical sessions and body weight.

Reminders don't appear

Reminders work in the iPhone and Android apps (not the web app). Allow notifications for MCP Workout Tracker in your phone's settings, then pick your days in Settings → Reminders.

Is my AI coach giving medical advice?

No. Your AI coach is not a doctor. For pain beyond normal soreness, see a professional.

Delete your account

Deleting your account permanently erases your account and all your training data: workouts, routines, programs, schedule, body measurements, notes and change history. It also disconnects your AI assistants. It can't be undone, so export your data first if you want a copy.

In the app (fastest)

  1. Open MCP Workout Tracker on your phone, or the web app, and sign in.
  2. On the Today tab, tap the gear icon (Settings) at the top.
  3. Scroll to Account and tap Delete account.
  4. Tap Delete account again to confirm.

By email (if you can't use the app)

  1. Email admin@bambamhq.com from the address you sign in with. Subject: Delete my account.
  2. We'll reply to confirm it's you. If you sign in with Apple's "Hide My Email", tell us that, and we'll help you prove the account is yours.
  3. We delete the account and all its data, and email you when it's done, within one month at most.

What we keep

Nothing from your account stays in our live database. Backup copies are overwritten on a fixed schedule; see how long we keep data. Uninstalling the app or signing out removes the copy on your phone. Anything an AI assistant already read is part of your chats with that assistant; delete those chats in the assistant if you want them gone.